Help

Welcome to PUNCTUM Help Center! We’re here to assist you with any questions or concerns you may have about purchasing, licensing, and using our stock images and videos. Below are some frequently asked questions and ways to contact us for further support.

Frequently Asked Questions

1. How do I purchase an image or video?
Simply browse our collection, select the media you want, choose a license type, and proceed to checkout. Once payment is complete, you can download your file immediately.

2. What types of licenses do you offer?
We offer Personal Use and Editorial Use licenses. Make sure to select the license that best suits your needs. For more details, visit our Licence page.

3. Can I use the images for commercial purposes?
Although we only provide our content for editorial or personal use, you can contact us at [email protected], specifying to the intended use of the images/videos you would like to license and we will discuss the options.

4. What payment methods do you accept?
All transactions are processed through Stripe payment gateway. Therefore we accept a big range of credit/debit cards.

5. What should I do if I encounter a problem with my download?
If you experience any issues, please contact us at [email protected] for support.

We’re happy to help and will get back to you as soon as possible.